hermes claim code issued meaning | UPS tracking says claim issued. Seller says it's still in

The dreaded "CLAIMS CODE ISSUED" message on your Hermes (now Evri) tracking information can be a source of significant anxiety. It suggests something has gone wrong with your parcel, but without an actual code in hand, it leaves you feeling helpless. This article will dissect the meaning of "Claims Code Issued," explore the various reasons why it might appear, and provide a comprehensive guide on what steps to take to resolve the situation and potentially claim compensation.

Understanding "Claims Code Issued" in the Hermes/Evri Context

When you see "Claims Code Issued" on your Hermes/Evri tracking, it signifies that *Hermes/Evri internally* has initiated a claim process regarding your parcel. This doesn't automatically mean your package is lost or damaged, but it *does* indicate a problem requiring investigation. It's a flag raised within their system, prompting internal review and potentially leading to compensation.

Why Does "Claims Code Issued" Appear Without You Initiating a Claim?

This is the most frustrating aspect for many customers. The message implies *you* should be doing something, yet you haven't received a code or any instructions. Here's a breakdown of the common reasons why this message might appear without your direct involvement:

1. Internal Investigation Triggered: The most likely scenario is that Hermes/Evri's system has automatically triggered a claim process due to an anomaly in the tracking history. This could be due to:

* Prolonged Absence of Scans: If your parcel hasn't been scanned at a depot or delivery point for an extended period, the system might flag it as potentially lost or delayed beyond an acceptable timeframe.

* Damaged Packaging: If the parcel is visibly damaged during transit, an employee might mark it, triggering an internal claim.

* Weight Discrepancies: If the weight recorded at different stages of the journey varies significantly, it could indicate tampering or loss of contents.

* Missed Delivery Attempts with No Explanation: Repeated unsuccessful delivery attempts without leaving a card or explanation could trigger the system.

* Incorrect Address or Labelling Issues: If the address is illegible or incorrect, the system might recognize the issue after repeated failed delivery attempts.

* Warehouse Issues: Problems within a specific depot, such as sorting errors or delays due to high volume, can lead to parcels being flagged.

2. Seller-Initiated Claim (If Applicable): If you're the recipient of the parcel, the sender might have already contacted Hermes/Evri to report a problem. This could be because they haven't received confirmation of delivery or suspect the package is lost. In this case, the "Claims Code Issued" message might appear even before you are aware of the problem.

3. System Error or Delay: While less common, it's possible there's a glitch in the Hermes/Evri tracking system. The message might be displayed prematurely or incorrectly.

What To Do When You See "Claims Code Issued"

The key is to be proactive and gather as much information as possible. Here's a step-by-step guide:

1. Document Everything: Before contacting Hermes/Evri, gather all relevant information:hermes claim code issued meaning

* Tracking Number: This is crucial for identifying your parcel.

* Order Number: If you're the recipient, obtain the order number from the sender.

* Proof of Purchase: Save screenshots of your order confirmation or invoice.

* Proof of Value: If possible, document the value of the contents with receipts or appraisals.

* Screenshots of Tracking History: Capture the "Claims Code Issued" message and the entire tracking history.

* Seller's Contact Information: If you are the recipient, have the seller's contact information readily available.

* Photographs of the Parcel (If Possible): If you eventually receive the parcel and it's damaged, take clear photographs of the damage before opening it.

2. Contact Hermes/Evri Customer Service: This is the most important step. Don't wait for them to contact you. Use the official Hermes/Evri channels:

* Website: Check the Hermes/Evri website for FAQs, help pages, and contact forms.

* Phone: Call their customer service hotline. Be prepared for potential wait times.

* Social Media: While not always the most efficient, you can try contacting them through their social media channels (e.g., Twitter, Facebook). Be polite but persistent.

When contacting them, be clear and concise. Provide your tracking number, explain that you saw the "Claims Code Issued" message, and ask for clarification. Specifically, ask:

* "What does 'Claims Code Issued' mean in this context?"

* "Has a claim been initiated internally, and if so, what is the reason?"

* "Do I need to take any action to file a claim myself?"

* "What is the estimated timeframe for resolving this issue?"

Keep a record of all communication, including dates, times, names of representatives, and summaries of the conversations.